I got the “we’re almost ready for you” text within an hour and after checking in we spent another ten minutes or so waiting at table within the store. I roamed as far as a Caribou coffee stand, then, properly provisioned, I set up camp on a couch near the Apple Store entrance so I could poach WiFi.
#APPOINTMENT AT APPLE STORE NAPERVILLE FREE#
They took my phone number so we were free to roam the mall. 90 minutes was mildly annoying but ultimately reasonable, so I didn’t push this agenda with the Concierge.) (I should also say that I considered checking the website and making a Genius appointment before we left but I was banking on my ability to negotiate a “quick test” if necessary. I briefly considered just buying a new adaptor, knowing it could be returned, but we were already there and if the problem wasn’t as I guessed, we needed to weigh our repair/replacement options. Unfortunately, this simple procedure requires (at least from a policy standpoint) the intervention of a Genius (so it goes) and I was offered an appointment 90 minutes out. I was hoping that we could just “plug it in and test it” quickly. It’s off to the closest Apple Store (western suburbs of Minneapolis-we have four within about 15 minutes drive) to get this sorted out. I’m sure there’s some way of testing it with a meter, but she was going to need a new power supply-or a new computer-anyway so… Unfortunately, I no longer had the means of testing it having sent my own MagSafe MBP off to its new home a couple of weeks back. So much for my “day off.” Investigation revealed it was most likely a bad power adaptor-to be specific the MagSafe cable itself seemed to be much abused-and she admits she’s rolled the bed over it while changing the sheets. This morning my mother informed me that her (Mid-2010) MacBook Air had “died”. I did try to purchase in store, but the only way I can purchase now is by calling the online store due to the change in AppleCare plans. I haven't bought AppleCare yet (I typically wait until 11 months into a purchase just to spread the costs out a bit). The right rear Thunderbolt 3 port was non-functional and the "c" key on the keyboard had started working only every 10th time or so. I called every day to check status.įor the record. I just find it crazy it took 2.5 days for the store to get around to testing it so I could pick it up. It was ready 5pm on Friday nite.ĭon't get me wrong, 1 week for a depot level repair is really, really good for consumer service.
I couldn't pick it up because I had to wait for the store to test it before I could get it. It arrived at the store at 10:17am on Wed. Genius appt was on a Friday, depot had it Monday morning, swapped top case and I/O board and had it packaged for shipment Mon. Time to diagnose and acknowledge it needed to be sent to Depot - 10 minutes So I just got my 2016 MBP back from repair.
#APPOINTMENT AT APPLE STORE NAPERVILLE MAC#
The second-level rep, after a good deal of angst was expressed, "somehow" made a Genius Bar appointment appear tomorrow at a store that's not my first or second choice but that I can get to in a more or less reasonable time.ĭid I just hit a particularly bad moment, or is it now a condition of buying Apple hardware that you'll have to wait a week before the repair process even starts if it breaks? If so I may have to rethink my Mac use after 31 years. The first-level rep confirmed what I'd already seen. I've had Apple hardware failures before, and never experienced anything like this long of a wait even though none of the equipment involved was as critical to me.
This machine is pretty important to my work - and doubly so when I've let the household laptops age to the point where one of them (8 years old) can't run a current OS and the other (6 years old) has intermittent trackpad issues. The thing that shocked me was that none of my local Apple Stores, in the Seattle area, had any Genius Bar appointments available before next Saturday. Feels like a hardware problem of a pretty logic-board-ish nature. Apple Hardware Test froze repeatedly when run. Started panicking with a CPU message immediately on boot, same story if I tried to start in Safe Mode or Internet Restore, no difference from removing any part of my RAM or any peripherals. So my Late 2015 iMac, which had been fine to this point, sh4t the bed today.
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